About The Role

Join MeridianLink as a Client Support Specialist II, where you'll be the first line of defense in resolving customer issues and addressing inquiries related to our mortgage services. You'll respond to incoming client communications, document interactions in our case management system, and provide updates on ongoing resolutions. You'll also coordinate with internal departments to resolve client issues and assist in developing support delivery strategies and training. This role offers ongoing development opportunities, access to executives, a focus on health and wellness, celebrations of milestones, and community partnering initiatives.

Servir como primera línea de defensa en la resolución de problemas de los clientes y en la atención de consultas relacionadas con los productos y servicios de MeridianLink.
Coordinar con los departamentos internos para resolver problemas de los clientes y hacer un seguimiento hasta su finalización.
Asistir en el desarrollo de estrategias de entrega de soporte, procedimientos de escalación y capacitación, mientras se mentoriza a los asociados de Client Support Specialist I.
Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
Self-motivated, highly organized individual with strong attention to detail
Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
Solid interpersonal, written, and verbal communication skills required
Prior Technical Support and/or Customer Service experience required

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