Technical Publications Manager

Join MeridianLink as a Technical Publications Manager, where you'll lead the technical documentation strategy and team, ensuring customers have clear and comprehensive guides for our lending platform. You'll design and implement documentation content structure, build and maintain content authoring infrastructure, and manage the technical writing team. This role values strategic thinking and collaborative leadership, with the opportunity to shape technical communications across the organization.

• Lead the technical documentation strategy and team, ensuring clear and comprehensive guides for the lending platform.
• Design and implement documentation content structure and taxonomy across the product suite, ensuring consistency and discoverability.
• Manage the technical writing team, including hiring, mentoring, workload assignment, and performance management.
• Experience using AI tools to generate content drafts and automate processes
• Experience designing documentation structure and information architecture for multiple products or a large product suite
• Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows
• Hands-on experience authoring large, complex administrator and user guides (single products or product families)
• Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)
• 7+ years in technical writing; 3+ years managing writers at a SaaS company
• Consumer or mortgage software lending experience
• Exposure to API/developer documentation