About The Role

Join Box, the leader in Intelligent Content Management. As a Technical Account Manager, you will provide exceptional support to strategic customers, understand their business practices, and act as an escalation point for critical technical issues. You will also engage in AI use cases, influence the roadmap of Box products, and collaborate with the wider Customer Success organization.

Provide a high level of service and support to assigned accounts by helping them implement and operationalize Box products.
Develop a deeper understanding of assigned clients’ business practices and operating environment, and perform technical reviews of their support health.
Act as an escalation point for critical technical issues, partner with the customer's helpdesk team to drive training, best practices, and feedback.

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