About The Role

Join Withings, a leading innovator in clinical-grade smart health devices. As a Customer Experience Associate, you will be the primary point of contact for our dedicated B2B products and partners, providing technical expertise, managing escalations, and leading cross-team initiatives. This role requires bilingual fluency in English and French, along with 2-3 years of experience in customer support, preferably in the hardware, SaaS, or health tech industries. Enjoy a range of benefits, including stock options, discounts on cultural and sports activities, and an on-site company restaurant.

Act as the lead technical expert for WHS devices and remote support, handling complex escalations and ensuring adherence to SLAs.
Systematically document contact drivers and ensure frontline agent training and Help Centers remain world-class, leading the creation of internal SOPs and external support assets.
Monitor and participate in the onboarding journey for new WHS partners, leading cross-team initiatives to solve contact reasons and improve user journeys.

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