Implementation Consultant (Large Deployments)

Join AlphaSense, a leading AI-powered business insights platform, as an Implementation Consultant. In this role, you will manage the onboarding and rollout of our solutions for both new and existing enterprise clients. You will be responsible for developing detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment. You will also analyze implementation trends, identify areas for improvement, and develop best practices and standardized playbooks. This is a remote position with opportunities for growth and development.

• Gestionar la incorporación y el despliegue de soluciones para clientes empresariales, actuando como el puente entre las discusiones previas a la venta y la experiencia de incorporación.
• Desarrollar planes de proyecto detallados, definir hitos críticos y mitigar proactivamente los riesgos para garantizar un despliegue exitoso.
• Identificar áreas de mejora en las metodologías de despliegue existentes, desarrollar y documentar mejores prácticas y soluciones escalables.
• Understand how to slice through data, with the ability to look at deployment metrics, understand key trends, and develop both internal and external reports. Must be proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation)
• Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk
• At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment
• Experience with change management best practices, ensuring a successful transition for client organizations after deployment
• Strong sense of seeing a project through completion and managing tasks. Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information is a must
• Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation