Manager of Expert Insights (ECS)

Join Tegus by AlphaSense, a leading provider of real-time industry expert insights for institutional investors, corporations, and consultancies. As the Manager of Expert Insights, you will oversee the day-to-day operations of our Expert Call Services, coach Analysts and Client Research Managers, and drive engagement and call volume within your customer base. You will also be responsible for hiring and developing a team of Analysts, compiling team reports, and executing department-wide initiatives. This is a remote position with opportunities for growth and development.

• Oversee the day-to-day operations of Expert Call Services, coaching Analysts and Client Research Managers to achieve and exceed their monthly call quotas.
• Develop, manage, and incentivize Analysts and Customer Research Managers in achieving and exceeding key metrics, while delivering unmatched service.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews, working closely with Senior Managers/Director of Operations to provide feedback.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem
• Exceptional communication and interpersonal skills, capable of building relationships at all levels
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision
• 2 + years of experience client service responsibilities and 1+ years of experience in people management
• Ability to effectively train, coach and mentor a team to ensure delivery of world-class service
• Undergraduate with a bachelor's degree preferred