Senior Technical Account Manager

Join Incode, a leading identity verification platform, as a Senior Technical Account Manager. In this role, you will be responsible for managing complex technical relationships with Tier 1 financial services institutions. You will serve as Incode's primary technical authority, maintain deep knowledge of customer integration architectures, and own formal change and release management for your accounts. You will also operate fluently in regulated environments and support security reviews and compliance conversations. This is a unique opportunity to make a significant impact in the financial services industry.

• Establish and maintain executive-level technical partnerships with Tier 1 financial services accounts, serving as Incode's primary technical authority and coordinating technical resources.
• Own the technical account relationship end-to-end, including architecture reviews, roadmap alignment, risk posture, and long-term platform strategy, while partnering with Account Directors on commercial strategy.
• Lead formal change and release management for your accounts, including upgrade windows, test plans, customer communication, and rollback procedures, while ensuring compliance with regulatory obligations.
• Exceptional Communicator – You produce executive briefings, incident postmortems, and technical specifications that both engineers and executives can act on
• Multiplier Mindset – You build things others can use — playbooks, tooling, frameworks — and you're a technical voice inside the company on what regulated customers need
• Full-Stack Fluency – You're equally comfortable debugging a webhook failure, reviewing an AWS architecture, and presenting a risk posture to a compliance team
• Executive Presence – You've held the room with a CISO during a difficult conversation —and you know how to manage the outcome
• Proactive Account Owner – You're known for finding problems before your customers do. You don't wait for incidents
• Incident command experience — you've led major production incidents at enterprise accounts and know how to manage the room
• AWS architecture experience — multi-region deployment, availability zones, and the operational implications of architectural decisions
• 5+ years in a technical customer-facing role with demonstrated ownership of Tier 1 enterprise accounts: TAM, Customer Success Engineer, Solutions Architect, or Principal SE
• Scripting and automation proficiency (Python, Bash, or equivalent) — you build tools for yourself and your accounts
• Data analysis and reporting fluency — you build operational dashboards, health scorecards, SLA reports, and trend analyses
• Full-stack integration fluency: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing
• Direct experience working with Tier 1 financial services institutions in a technical capacity
• Experience interfacing with security and compliance stakeholders (CISOs, InfoSec teams, internal audit) in a technical vendor role
• Familiarity with enterprise change management: model governance, freeze windows, release gating
• Working knowledge of at least two of: SOC 2, PCI DSS, GDPR/CCPA, PIPEDA — as something you've navigated in practice
• Experience with identity verification, fraud prevention, biometrics, or related security products
• Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security
• Experience at a high-growth SaaS company scaling through a hypergrowth phase