Senior Employee Success Manager

Join our team as a Senior Employee Success Manager, where you'll focus on performance, leadership development, and talent pipelines. You'll help define our organizational structure, build talent development pipelines, grow homegrown talent, develop our coaches, and support the performance cycle. This role requires 6-8 years of experience in talent development, performance management, leadership development, organizational development, or change management.

• Help define and implement talent development pipelines for individual contributors and managers, including first-time manager programs and early career pipelines.
• Partner with People Operations leadership on organizational design, leveling, and career pathways to ensure clear pathways for growth.
• Own the onboarding curriculum and support the performance cycle, ensuring new hires reach full performance quickly and that performance reviews are rigorous.
• You have an academic mindset: you read the research, including the references, and you can tell a rigorous study from a pop-science headline
• You are an exceptional writer — most of this job's output is words, from curricula and scripts to guides and communications — and the bar is high
• You have an affinity for fintech — you don't need to arrive an expert in our industry, but you need to want to become one
• You have 6–8 years of experience across talent development, performance management, leadership development, organizational development, or change management; consulting and organizational psychology or sociology backgrounds are welcome
• You've built and shipped real talent programs: leveling or job architecture frameworks, a company-wide performance review or calibration cycle, a first-time manager or leadership development program, a development pipeline or curriculum with real assessments, or an early career program
• Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Talent Management, Management Consulting, Organizational Development, HR Transformation, or HR Effectiveness) or on an innovative People team of a high-growth technology company is a strong signal
• You're comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here