DACH - Senior Customer Success Manager (German mandatory)

Join Napta, an international scale-up in the HR tech industry, as a Senior Customer Success Manager. In this role, you will drive strategic value and growth by managing a portfolio of strategic accounts, providing C-level strategic consulting, identifying revenue management opportunities, and optimizing processes for scalability. You will work in a high-performance learning environment with a culture of impact and a passionate team. Enjoy perks such as a modern office in Paris, flexible remote work policy, and a comprehensive benefits package.

• Steering accounts with a long-term vision, building tailor-made Account Plans to lock in renewals and maximize perceived value.
• Acting as an expert consultant to HR Directors and Operational Management, evangelizing the future of staffing and driving change management.
• Identifying and closing organic growth opportunities, mapping out multi-subsidiary organizations to expand Napta's footprint.

### Your expertise will take us to the top if...

• **You have at least 3 to 4 years of experience as a B2B CSM**, ideally working with Enterprise or Key Accounts segments. For you, expansion (upsell/cross-sell) isn't an end in itself, but the logical next step of high-value support.
• **You are fluent in the language of APIs, HRIS, and ERPs.** You know how to diagnose your clients' tech stack to make Napta a centerpiece that is perfectly integrated into their daily tools.
• **Convincing an HR Director, a COO, or a BU Director is in your DNA.** You have the rare ability to challenge the status quo to co-build a transformational, long-term vision.
• **KPIs are your compass.** Your analytical mindset allows you to transform the complexity of customer feedback into structured, actionable insights to feed our Product Roadmap.
• **Your diplomacy and empathy** enable you to navigate complex political environments within Large Accounts while establishing an unwavering climate of trust.
• **English is your daily language.** Leading a workshop or negotiating a renewal in English is second nature to you.

### Dare to apply!

*Statistics show that some candidates, particularly women, hesitate to apply if they don't feel they check 100% of the boxes. At Napta, we are above all looking for personalities, potential, and boldness. If you recognize yourself in the spirit of this role, you might belong here: take the leap, we can't wait to meet you.*