About The Role

Join Pinwheel's Customer Success team as a Technical Account Manager. You'll be the driving force behind our customers' success, working with a range of clients from fintechs to credit unions. Your responsibilities will include leading onboarding, optimizing usage, analyzing performance metrics, and building strong relationships with decision-makers. This is a hands-on role where you'll have a significant impact on our customers' success and the growth of the company.

Assurer la réussite des clients en les accompagnant dans l'utilisation de la plateforme API de Pinwheel.
Diriger l'intégration des clients, optimiser l'utilisation de la plateforme et identifier les opportunités d'expansion.
Établir des relations authentiques avec les décideurs, identifier de nouveaux cas d'utilisation et collaborer avec l'équipe de vente.
Early-stage startup experience is highly valued, but not required
Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc
Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship
Passion and demonstrated experience in understanding complex systems (APIs, database, etc.), and finding solutions to technical problems
Proven experience in a technical role supporting a technical or API-based product
Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems
2-4 years of experience in a Customer Success or Technical Account Manager role

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