Area Manager (Inbound Hub Operations)

Join ShipBob, a leading e-commerce fulfillment company, as an Area Manager for Inbound Hub Operations. In this role, you will directly manage and develop a team of leads and associates at one of our receiving hubs. You will be responsible for driving inbound process improvement, maintaining a safe work environment, and meeting hub service-level agreements. This position offers exposure across departments and shifts, contributing to operational and cultural excellence.

• Manage and develop a team of leads and associates at the receiving hub, ensuring effective training and performance management.
• Drive inbound process improvement across the full hub flow, including dock management, receiving, quality control, and timely transfer to spoke locations.
• Own inbound hub metric reporting, identifying areas for improvement, troubleshooting problems, and implementing solutions to maintain standards.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations
• Strong analytical skills and experience tracking and achieving KPIs
• Ability to lift up to 50 lbs without restriction
• Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners
• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving, putaway, and stow) strongly preferred. Preferred experience in ecommerce, retail, and manufacturing industries
• Ability to manage performance, deliver feedback, train, and develop talent for professional growth
• Excellent attention to detail and communication skills
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online
• Able to stand and walk continuously during and up to a 8-10 hr shift
• Able to bend, stoop, reach above, and push/pull frequently
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems
• Comfortability to navigate and manage ambiguity
• We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying