Customer Success Manager

Join Plentific as a Customer Success Manager, where you'll be responsible for managing the operational components of the customer lifecycle, ensuring seamless onboarding, adoption, and long-term success. You'll act as the orchestrator between clients and Plentific's internal teams, delivering training, tracking client KPIs, and overseeing client onboarding and implementation. This role requires strong organizational skills, analytical thinking, and the ability to balance customer success with delivery oversight.

• Assurer l'engagement quotidien des clients, l'hygiène des comptes et l'alignement interne.
• Gérer les composants opérationnels du cycle de vie du client, de l'intégration au renouvellement.
• Agir en tant qu'orchestrateur entre les clients et les équipes internes de Plentific, en veillant à une intégration, une adoption et un succès à long terme sans faille.

**Skills**

• Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams.
• Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation.
• Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat).
• Comfortable owning processes from initiation to resolution.
• A mindset focused on process improvement and cross-functional collaboration.

**Experience and Qualifications**

• Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams.
• Strong stakeholder management skills, able to adapt approach to different audiences - from operational users to senior executives.
• Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation.
• Demonstrated ability to leverage data and insights to spot risks early, track adoption trends, and drive measurable outcomes.
• Confident in managing multiple concurrent projects, with proven ability to oversee & manage delivery workstreams, identify dependencies and mitigate delivery risks.
• Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat).
• Comfortable owning processes from initiation to resolution, with a mindset focused on process improvement and cross-functional collaboration.
• Solution-oriented, with the ability to “get into the weeds” of the product features to troubleshoot and problem-solve effectively.