Service Delivery Lead

Join Plentific, a leading property management platform, as a Service Delivery Lead. In this high-impact role, you will take end-to-end ownership of the inspection and survey workflow, managing the full lifecycle of inspection work orders and ensuring the delivery of high-standard housing services. You will be responsible for commercial and pricing management, contractor onboarding and vetting, inspections workflow and job delivery, and performance metrics and quality control. This is an exciting opportunity to shape the future of property management across the globe.

• Gestionar el ciclo completo de órdenes de trabajo de inspección, asegurando la entrega de inspecciones con contratistas.
• Crear un catálogo de servicios de inspección y liderar las discusiones sobre costos de proyectos con los clientes.
• Supervisar el rendimiento de los contratistas utilizando métricas basadas en datos y realizar auditorías continuas.
• **Industry Expertise:** Deep experience within UK Social Housing having worked for a registered provider or for a service provider. You must understand the pressures and regulatory hurdles faced by modern landlords.
• **Technical Foundation:** You have a background in surveying or technical property inspections. You must understand any accreditation required to deliver different kinds of surveys. You know what a "good" report looks like because you’ve written them yourself.
• **Commercial Acumen:** You are comfortable talking about money. You can justify costs to a client and negotiate value with a contractor without compromising the relationship.
• **Data-Driven Mindset:** You enjoy tracking performance. You use metrics to identify weak links in the supply chain and proactively address them.

### **Other key Requirements**

• **Regulatory Knowledge:** Expert-level understanding of HHSRS, UK building regulations, disrepairs, voids, damp and mould and stock condition surveys.
• **Experience:** 10+ years in a technical housing role (RP or contractor), ideally with experience in surveys, procurement, asset management or service delivery management.
• **Tech-Savvy:** Ability to navigate and leverage the Plentific platform to automate workflows and pull performance data.
• **Communication:** Authoritative yet collaborative; able to hold contractors accountable while maintaining a "partner" relationship.