Senior Product Manager

Join our team as a Senior Product Manager, where you will own a core product surface on our platform. You will work closely with design, engineering, data, operations, customer teams, and AI specialists to build simple, reliable, and practical product experiences. This is an AI-native product role, and you will be responsible for product strategy, discovery, and delivery, as well as AI-native product development. We offer a competitive compensation package, flexible working environment, private healthcare, enhanced parental leave, and more.

• Identifying and modeling the jobs-to-be-done and workflows for users, providers, and operational teams, and capturing them as clear specs.
• Prioritizing work using product analytics, operational data, support contact drivers, customer commitments, and AI-readiness risk, and owning the roadmap for the product suite.
• Leading discovery with users, housing providers, customer teams, operations, and internal users, and translating ambiguous service problems into sequenced bets, measurable outcomes, and crisp trade-offs for senior stakeholders.
• Product management experience in B2B SaaS, marketplace, workflow, healthtech, proptech, fintech, or another regulated or operational domain.
• Demonstrable experience building native mobile app products, including ownership of a native iOS or Android app from discovery through release and ongoing iteration.
• Demonstrable experience shipping AI-powered product features from prototype to production, including controlled rollout and post-launch iteration, ideally across conversational AI, voice agents and telephony, workflow automation, decision support, diagnostics, or intelligent self-service.
• Strong working knowledge of multimodal models, LLM capabilities and limitations, prompt engineering, tool calling, embeddings, RAG, and AI observability.
• Fluency with evals: defining what good output looks like, building eval sets to check that outputs meet the required format and quality, and using the results to improve the solution.
• Hands-on fluency with agentic prototyping and AI-assisted product development tools, such as agentic IDEs and prompt-driven prototyping environments, used to produce testable prototypes.
• Working knowledge of low-code automation platforms such as n8n, [<Tray.io>](http://Tray.io), Workato, or Zapier, enough to prototype workflows, scope feasibility, and direct engineering, without owning production builds yourself.
• Sound understanding of AI risk in production, including hallucination, retrieval failure, automation bias, latency, cost, drift, privacy, and human escalation.
• Excellent written and verbal communication across technical, non-technical, and senior stakeholders.
• High ambition and a strong bias for action, with the drive to deliver a large roadmap at pace and a positive, can-do attitude.

## **Experience and Qualifications**

• 6+ years of product management experience, including ownership of customer-facing product surfaces from discovery through launch and iteration.
• Experience working closely with engineering, design, data, operations, customer success, and senior stakeholders.
• Experience with products that involve scheduling, logistics, case management, customer support, field operations, regulated workflows, or high-volume service journeys.
• Located in London and able to work from our London office on a hybrid basis.
• Right to work in the United Kingdom.