Customer Success Manager (Mid-Market)

Join Closinglock as a Customer Success Manager for Mid-Market Customers. In this role, you will be the voice of the customer, driving product adoption, managing renewals, and identifying growth opportunities. You will build long-lasting partnerships with customers, understand their business goals, and ensure they realize value from Closinglock. This position offers unlimited PTO, downtown parking, and comprehensive medical, dental, and vision insurance.

• Construire, maintenir et développer un portefeuille d'affaires composé des clients de Mid-Market de Closinglock.
• Agir en tant que voix du client au sein de Closinglock et servir de liaison entre le client et les équipes de vente, de services, de produits et d'ingénierie de Closinglock.
• Utiliser une approche basée sur les données pour garantir que nos clients réalisent de la valeur à partir de Closinglock et atteignent leurs objectifs commerciaux.
• Successful candidates are innovative, persuasive, and creative and have a genuine curiosity about their customers’ business
• History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
• 4+ years of customer success management, account management, relationship management, or management consulting experience focused on Mid-Market customers
• Post-sale experience is required
• Deep understanding of value drivers in recurring revenue business models
• Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts
• Strong empathy for customers AND passion for revenue and growth
• Sales experience is not required, but previous experience is a plus as this role is responsible for customer renewals
• Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to change