About The Role

Join our expanding team as a Customer Support Representative. In this role, you will provide exceptional customer service, troubleshoot issues, and resolve concerns. You will play a key role in ensuring customer satisfaction and will report to the Customer Support Team Lead. This position offers unlimited PTO, downtown parking, and medical, dental, and vision insurance.

Provide front-line support by responding to internal and external questions within agreed SLAs, and resolve time-sensitive inquiries related to home closings.
Take ownership of customer issues and communicate updates and resolutions, ensuring customer satisfaction by effectively troubleshooting issues.
Collaborate with development and product teams to resolve escalated issues, and deliver customer feedback and requests to product.
Ability to prioritize tasks and manage multiple inquiries effectively
A positive and proactive attitude with a commitment to exceeding customer expectations
Minimum 2 years of experience in customer or technical support
Strong interpersonal skills, with the ability to build rapport with customers
Comfortable with learning new technologies, like basic html
Excellent problem-solving and analytical skills
Excellent written and verbal communication skills
Experience with ticketing in Salesforce, Intercom, or similar CRM

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