Customer Success Manager (General Manufacturing)

Join Tulip, a leading digital manufacturing platform, as a Customer Success Manager. In this role, you will manage a portfolio of customer accounts, guide them in using Tulip to improve their operations, and act as a trusted partner in managing contract renewals and supporting commercial expansion. You will coordinate across internal teams, communicate account health and ROI, and identify expansion opportunities within existing accounts. This position offers impactful work, a flexible work environment, competitive benefits, and family-friendly policies.

• Gérer un portefeuille de comptes clients, suivre l'utilisation et la santé par rapport à leur transformation numérique avec Tulip.
• Guider les clients dans l'utilisation de Tulip pour améliorer leurs opérations grâce à la numérisation, recommander des cas d'utilisation et suivre le retour sur investissement.
• Agir en tant que partenaire de confiance pour les clients, gérer les renouvellements de contrats et soutenir l'expansion commerciale.
• You like to solve problems. Amid uncertainty, you develop an independent perspective and know how to structure information and initiatives to make them meaningful
• You communicate clearly across levels - from the shop floor to engineering managers to C-level executives - and you're customer-focused, excited to partner with customers to deliver measurable impact. You've figured out how to use AI to get more done in less time, and you're curious what else is possible
• Ability to travel (estimated 20%)
• Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
• Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
• 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
• BA/BS required; MBA/Masters a plus
• Experience creating and leading executive presentations in enterprise and multicultural business environments
• We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered