Customer Success Manager (Life Sciences)

Join Tulip, a leading digital manufacturing platform, as a Customer Success Manager in the Life Sciences sector. In this role, you will manage a portfolio of customer accounts, serve as an internal customer champion, and guide customers in using Tulip to improve their operations through digitization. You will also act as a trusted partner to customers, coordinate across internal teams, and build and improve internal processes. This position offers a flexible work environment, unlimited vacation policy, and a range of benefits including healthcare, dental, vision, and more.

• Gérer un portefeuille de comptes clients en surveillant leur adoption, leur utilisation et la santé globale de leur déploiement.
• Agir en tant que champion interne du client, en guidant les clients dans l'utilisation de Tulip pour améliorer leurs opérations.
• Coordonner les équipes internes, de l'assistance clientèle aux services professionnels, en passant par la gestion des produits et les ventes.
• We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered
• You have worked for or supported a Life Sciences company and understand their regulatory requirements
• You like to solve problems, working closely with colleagues from other departments
• You Google your way out of most problems, and understand that every customer sees the world a bit differently
• You have experience in life science development, operations and/or manufacturing environments
• You are customer focussed and and excited to partner with customers to identify and deliver measurable impact
• You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives
• Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
• Passion for continuous improvement and digital transformation
• Ability to travel (estimated up to 15%)
• Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
• Comfortable in a fast-paced, technology-driven business environment
• BA/BS (MBA/Masters preferred)
• Experience with change management in a GxP manufacturing and operations
• 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
• Bias for action and client impact