Retention Officer (German Speaker)

Join <Capital.com> as a Retention Officer, where you'll be the key link between the company and its Swiss client base. Your role will involve building lasting relationships with clients, delivering market insights, resolving issues, training new clients, and driving retention and reactivation. You'll work in a hybrid environment, enjoy private health insurance, and have opportunities for development and training support. Fluency in German is required, and an understanding of CFD trading and financial markets is a plus.

• Building lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly.
• Delivering timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments.
• Driving retention and reactivation through proactive outreach, strategic follow-ups, and personalized engagement that shows clients we're invested in their success.
• Comfortable with shift rotation (morning/afternoon): and the rhythm of global trading hours. You know markets don't stop, and neither does client need
• Clear communicator in writing and conversation: you explain, persuade, and de-escalate with equal skill, adapting your tone to the client and the moment
• Ownership mindset: you don't wait to be told what to do. You see what needs fixing, you prioritize, and you act
• Self-motivated and target-driven, but grounded enough to balance commercial goals with doing what's genuinely right for the client
• Analytical and problem-solving ability that connects client behavior, market conditions, and platform usage to uncover what's really driving retention or churn
• Fluent in German (Italian is a strong plus): you can explain complex trading concepts clearly and build rapport naturally across Swiss markets
• Understanding of CFD trading, financial markets, and risk: whether from hands-on trading, client-facing roles in fintech, or adjacent experience that translates directly
• Proven collaboration across functions: you work with trading ops, compliance, product, and sales to get things done for clients without losing momentum
• Advanced Excel skills (bonus): data analysis, client segmentation, and performance tracking help you work smarter, not just harder