Client Success Manager (Navigation)

Join Rightway, a leading healthcare technology company, as a Client Success Manager (CSM) in our Care Navigation team. In this high-impact role, you will be the primary point of contact for clients, building strong relationships and ensuring a seamless experience with our services. Your efforts will directly contribute to client retention, satisfaction, and company growth. You will engage proactively with clients, monitor success metrics, manage renewals and upselling, collaborate cross-functionally, resolve client issues, and demonstrate product expertise.

• Establish and maintain long-lasting relationships with clients, acting as their trusted advisor and primary point of contact for day-to-day inquiries.
• Embrace a proactive and strategic approach to develop insightful relationships with clients, understanding their goals and providing tailored solutions.
• Monitor client health and make data-driven decisions that support strategic account planning, identifying growth opportunities and tracking progress against KPIs.
• Ability to lead projects and influence others
• A self-starter comfortable with high levels of ambiguity and ability to thrive in rapidly changing high-growth environments
• Thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen
• Motivated, adaptable, results-oriented, and highly attentive to detail
• Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
• Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
• Have a background in healthcare technology, digital health, or the employer/health benefit industries
• Quick learner and a self-starter with strong organizational and time management skills
• Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
• A bachelor’s degree is required
• Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
• Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
• 3-5 years of direct client-facing experience, with a proven track record of growing client value over time