Customer Support Associate (Healthcare Navigation)

Join Rightway, a healthcare navigation company dedicated to simplifying the healthcare experience for employers and members. As a Health Guide, you will play a crucial role in supporting members with their healthcare-related questions and needs. This office-based position requires strong communication skills, a customer-centric orientation, and a high degree of empathy. Benefits include competitive compensation, health savings account, full medical, dental, and vision insurance, and a 401K.

• Provide healthcare navigation concierge service delivery via phone, chat, text, and email.
• Source high-quality care providers based on a member’s needs and preferences, and answer benefit questions.
• Support members with healthcare billing questions, issue resolution, and care coordination.
• College degree preferred
• Strong verbal and written communication skills
• Customer-centric orientation
• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Strong critical thinking and problem solving skills
• A high degree of empathy
• Computer literacy
• Strong organizational skills