About The Role

Join our team as a Senior IT Support Lead in Boulder, Colorado. In this role, you will be responsible for the end-user experience, from device provisioning to day-to-day support. You will support a highly technical employee population and work closely with the IT Director, Security Engineer, and DevOps teams. Your responsibilities will include onboarding and offboarding employees, serving as the primary point of escalation for IT support requests, diagnosing and resolving technical issues, enforcing security policies, and building and maintaining an internal IT knowledge base.

Assurer l'expérience utilisateur de bout en bout, de la fourniture de dispositifs au support quotidien, en construisant des flux de travail automatisés.
Servir de point de contact principal pour les demandes de support informatique, en gérant la file d'attente du helpdesk et en respectant les SLA.
Collaborer avec l'équipe informatique pour garantir un accès sécurisé et fiable aux systèmes, outils et ressources nécessaires à la productivité.
Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration
Ability to prioritize and manage multiple projects in a rapidly changing work environment
Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality
Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
Experience with or strong working knowledge of a major MDM platform
3+ years of experience in an IT support role
Bachelor’s in Computer Science, Information Technology, or a related field
Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail
Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation
Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Kandji / Iru / MS Intune experience

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