Senior Customer Success Manager (Quora)

Join Quora's Sales team as a Senior Customer Success Manager. In this role, you will be the main point of contact for a diverse portfolio of advertisers, providing strategic guidance and optimizing ad campaigns. You will have full ownership of the customer experience and success, engaging with customers in a meaningful way and sharing insights and best practices. Ideal candidates will have experience in an agency or sales environment, managing enterprise-level clients, and a strong understanding of paid search and performance marketing campaigns.

• Autonomously manage a portfolio of advertising clients, providing strategic guidance and action upon opportunities within accounts to scale revenue.
• Engage customers in a meaningful way, providing insights that will optimize ad campaigns and determine which creative content works most effectively.
• Conduct quarterly business reviews, campaign wrap-up presentations, and regular check-in calls with advertisers, sharing learnings and best practices.
• Ideal candidates will have business experience in an agency or sales environment as well as experience managing internal and external relationships with a diverse set of stakeholders and participants
• The successful candidate will also have experience in/around paid search and DR/Performance marketing campaigns
• You will be a great fit in this role if you love problem solving, pattern matching, digging into the data, being creative, wooing, advocating, exploring, and also checking off your list of to-dos. You are creative, smart, and like to execute
• Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
• Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment
• Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
• Availability for meetings and impromptu communication during Quora's “coordination hours" (Mon-Fri: 9am-3pm Pacific Time)
• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
• Hands on experience managing, optimizing and planning performance campaigns
• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
• Previous experience with sales tools such as Salesforce and <Apollo.io>
• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
• We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture