About The Role

Join <Viz.ai> as an Advanced Application Platform Support Specialist, where you'll be the first point of contact for external customers facing technical issues. Your responsibilities will include logging and managing support cases, responding to monitored alerts, and collaborating with internal teams for resolutions. You'll also contribute to continuous improvement by identifying recurring problems and seeking customer feedback. This role requires proven experience, strong problem-solving skills, and excellent communication.

Assurer le support technique pour les utilisateurs externes de l'application Viz et de son infrastructure, en résolvant les problèmes techniques.
Collaborer avec les équipes informatiques des clients et les équipes techniques internes pour résoudre les problèmes.
Contribuer à l'amélioration continue en identifiant les problèmes récurrents et en recherchant les retours des clients.
You are driven to help Viz reliably connect patients to life-saving care
You enjoy being a calm, clear, and caring voice when someone needs your help
You excel at prompt, clear, and friendly communication
You are never satisfied when a problem just goes away, you always get to the bottom of it
You thrive in a highly accountable environment, and are not afraid to have fun at work
Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement
Healthcare interface/integration and medical imaging (DICOM) experience is a plus
Experience supporting FDA-regulated software as a medical device (SaMD) is a plus
You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output
Linux system administration experience is preferred
Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications
2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers

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