Senior IT Specialist

Join our team as a Senior IT Specialist, where you will be the first line of support for all internal technical issues across the organization. You will provide timely assistance to employees experiencing hardware, software, networking, and application-related challenges. Your role will involve managing service tickets, executing onboarding/offboarding tasks, and collaborating with cross-functional teams to ensure systems are secure, compliant, and optimized for performance. With a strong focus on customer service, you will contribute to a reliable and efficient IT environment, supporting business continuity and ensuring a seamless user experience across our hybrid work environment.

• Provide timely, hands-on assistance to employees experiencing hardware, software, networking, and application-related challenges.
• Manage service tickets, execute onboarding/offboarding tasks, and collaborate with cross-functional teams to ensure systems are secure, compliant, and optimized for performance.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
• Service-oriented mindset with a strong focus on user experience and issue resolution
• Skilled in troubleshooting hardware, software, and network issues across distributed environments
• Familiarity with IT onboarding/offboarding, user provisioning, and asset setup
• Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams
• Adaptability in fast-paced environments with a proactive approach to process improvement
• Attention to detail and accountability in managing systems, documentation, and compliance
• Knowledge of cloud security best practices and infrastructure as code is a plus
• Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications
• 4-6 years of experience in an IT/SaaS company
• Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf)
• If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably
• If you want to be a part of an amazing team , our people are the heart of everything we do
• If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day