Senior Collections Advisor

Join Abound, a fast-growing fintech company redefining consumer lending in the UK and beyond. As a Senior Collections Advisor, you will play a crucial role in delivering fair and affordable personal finance to more people. You will work in a hybrid role, with three days in the Milton Keynes office and flexibility for the other two days. Your responsibilities will include handling customer inquiries, assessing affordability, setting payment plans, and dealing with third-party partners. You will also have the opportunity to contribute to continuous improvement initiatives.

• Handling multiple live customer chats and receiving and making telephony calls from customers requiring assistance with their loans.
• Assessing customer affordability using industry-leading Open Banking software and agreeing on affordable payment plans.
• Dealing with third-party partners, such as field suppliers, debt collection agencies, and insolvency portfolio managers.