Principal Product Manager (Guest Retention)

Join Owner, a remote-first company focused on empowering small businesses with an AI-powered platform for profitable growth. As a Principal Product Manager, you will lead the development of our lifecycle marketing and loyalty systems, driving meaningful incremental growth revenue for tens of thousands of restaurant customers. You will collaborate with designers, engineers, and marketers to evolve these systems while ensuring each customer's unique brand and identity shine. This role is prioritized for candidates in the SF Bay Area who can work in our Presidio office at least twice a week.

• Développer la feuille de route des plateformes de marketing de cycle de vie et de fidélisation d'Owner, en équilibrant les initiatives de croissance, les améliorations de l'expérience et les paris stratégiques.
• Augmenter la fidélisation des clients et la fréquence des commandes en construisant des campagnes automatisées et des mécanismes de fidélité qui transforment les clients occasionnels en clients réguliers.
• Diriger l'évolution du programme de fidélité d'Owner, en s'appuyant sur des pratiques éprouvées des chaînes de restaurants leaders et en les adaptant pour les restaurants indépendants à grande échelle.
• 8+ years of product management experience
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful