Engineering Manager, Customer Agent

Join Klaviyo, a leading company in AI-powered customer engagement. As an Engineering Manager, you will lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at an unprecedented scale. You will shape the evolution of Customer Agent into a highly extensible and reliable platform, set technical direction, develop and grow the team, and drive foundational architectural decisions. This role is ideal for a leader eager to redefine how brands and customers interact globally.

• Lead and manage a team of full-stack and AI engineers, directly managing some workstreams yourself.
• Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
• Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.