Senior AI Engineer - Customer Agent

Join Klaviyo, a leading marketing automation platform, as a Senior AI Engineer on the Customer Agent team. In this role, you will design and build scalable backend systems and user experiences that power our AI products and solutions. You will collaborate closely with product managers, machine learning engineers, and data scientists to drive real-world impact at scale. This is a backend-heavy role with opportunities to influence architecture, async processing pipelines, distributed systems, and more.

• Design and build backend systems that support scaling AI solutions for a large customer base.
• Develop robust, reliable, and scalable data collection and processing pipelines for machine learning models.
• Contribute to evolving the agentic architecture, making AI agents more self-sufficient and performant.