Senior Engineering Manager - Customer Agent

Join Klaviyo, a leading company in AI-powered customer engagement. As a Senior Engineering Manager, you will lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at an unprecedented scale. You will shape the future of conversational AI and redefine how brands and customers interact globally.

• Lead and manage a team of managers, leads, plus full-stack and AI engineers and directly manage some workstreams yourself.
• Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met.
• Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.