Sr. Lead Engineer - Customer Agent

Join Klaviyo, a leading marketing automation platform, as a Senior Lead Engineer for Customer Agent. In this role, you will lead the architecture, design, and implementation of a conversational AI system that enables brands to interact with their customers at an unprecedented scale. You will drive technical strategy, lead architectural direction, and collaborate closely with product, design, data science, and engineering leaders. This is an in-office position based in Boston, MA.

• Lead the architecture, design, and implementation of Customer Agent’s core platform and AI capabilities.
• Drive technical strategy and long-term system evolution for conversational AI experiences serving millions of users.
• Build and ship complex AI-powered product features, balancing speed, quality, reliability, and customer impact.