Sr. Manager, Customer Advocacy

Join Klaviyo, a leading marketing automation platform, as a Sr. Manager of Customer Advocacy. In this high-visibility role, you will own the day-to-day operations of the Champions program, support internal enablement and activation, contribute to ROI measurement, enhance program prestige, and manage the program budget. You will have a significant impact on the company's success and be recognized for your contributions.

• Own the day-to-day operations of the Champions program, including strategic planning, recruitment, onboarding, member communications, and overall member engagement.
• Support Champions' presence across the product development and go-to-market lifecycle by leading cross-functional projects with Marketing, PMM, Product, R&D, CS, and Partnerships.
• Contribute to the continued development of the program's measurement framework, following established methods and processes, to help demonstrate the business value of the Champions program.