Director of Payments Operations

Join Papaya Global, a rapidly growing B2B tech unicorn, as the Director of Payments Operations. In this senior leadership role, you will have end-to-end ownership of the payroll cycle, direct accountability for customer outcomes, and a mandate to elevate the team's operational maturity. You will lead a team of 80+ payroll professionals, work closely with In Country Teams, and serve as a key driver of customer health, revenue retention, and expansion. This is a transformative opportunity for those who thrive in fast-moving environments and want to make a significant impact on a global payroll function.

• Lead and evolve the payment execution capabilities, ensuring accuracy, compliance, and SLAs across all markets.
• Drive a high level of service quality that directly contributes to customer health and retention, treating payroll operations as a business function that protects and grows ARR.
• Build and execute a roadmap to mature the team's processes, tooling, and performance standards, championing an AI-first mindset across the team.
• A revenue mindset
• 10+ years of experience in payroll operations, with proven expertise in managing full-cycle payroll processes at scale
• Data-driven mindset and decision making
• Experience in the global workforce industry, specifically in Payroll, EOR, and AOR
• Background in scaling operations teams through growth or transformation phases
• Excellent communication skills and the ability to represent the operations function at the executive level
• Familiarity with multi-country payroll complexity and the regulatory landscape across key markets
• An AI mindset - you actively explore how AI and automation tools can drive effective teams and elevate the quality of service at scale
• Experience working cross-functionally with implementation, product, and finance teams
• Demonstrated experience leading large teams in a customer-facing environment