Growth Account Manager

Join Papaya Global as a Growth Account Manager, where you'll be responsible for nurturing and growing client relationships within our strategic-level accounts. You'll collaborate with the Account Management Regional Lead to drive revenue generation, manage partnerships, and contribute to RFPs. Your role will involve building and maintaining strong client relationships, identifying upsell and cross-sell opportunities, delivering exceptional service, and achieving individual and team KPIs. You'll also leverage AI tools to enhance account planning and optimize client interactions.

• Construire et maintenir des relations solides avec les clients, gérer les partenariats et travailler avec les équipes internes pour résoudre les escalades et respecter les SLA.
• Identifier les opportunités de vente incitative et de vente croisée au sein des comptes clients et soutenir la mise en œuvre de nouvelles solutions.
• Surveiller la santé des comptes, identifier les risques et les opportunités, et aborder proactivement les défis.
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions
• Excellent interpersonal and communication skills
• Collaborative team player adaptable to a fast-paced environment
• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency
• Client-focused with a passion for outstanding service
• Strong analytical and problem-solving abilities
• Strong organizational and time management skills
• 2+ years of experience in Account Management
• Bachelor's degree in Business, Marketing, or a related field
• Knowledge of Payroll, HRIS, or Fintech industries
• The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya