Key Account Manager

Join Papaya, a leading company in the payroll and HRIS industry, as a Key Account Manager. In this role, you will develop and maintain long-term relationships with stakeholders of Papaya's most valuable accounts, drive revenue growth, ensure exceptional service delivery, and collaborate with cross-functional teams. You will also have access to a range of benefits, including gym reimbursement, paternity/maternity leave, meal vouchers, remote work allowance, and a yearly budget for learning and development.

• Develop and maintain long-term relationships with stakeholders of Papaya's most valuable accounts, understanding their goals, challenges, and pain points.
• Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts, collaborating with internal teams to develop and execute amendments.
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls.
• 2+ years of experience in Account Management
• Bachelor's degree in business, marketing, or a related field
• Knowledge of Payroll, HRIS, or Fintech industries
• Strong analytical and problem-solving abilities
• The ideal candidate combines strong relationship management and commercial acumen with a modern AI-enabled approach to account management. They leverage technology to work smarter, make better decisions, scale customer engagement, and continuously improve business outcomes for both customers and Papaya
• Collaborative team player adaptable to a fast-paced environment
• Client-focused with a passion for outstanding service
• Excellent interpersonal and communication skills
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot, Gemini, Claude) to improve customer engagement, analysis, communication, and operational efficiency
• Strong organizational and time management skills
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions