Vice President of Client Success

Join Papaya, a global workforce management platform, as the Vice President of Client Success. In this role, you will lead the global Account Management and Client Success organization, focusing on retention, renewals, and expansion across our customer base. You will drive alignment across Sales, Product, and Operations to deliver value, strengthen customer relationships, and support long-term growth. This position requires significant experience in leading global teams, a strong commercial acumen, and the ability to operate effectively in complex, fast-paced environments.

• Lead and scale Papaya’s global Client Success organization while owning revenue outcomes across retention, renewals, and expansion.
• Establish and run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management.
• Build and execute structured account growth plans for strategic enterprise customers, driving upsells and cross-sell across new products.
• Experience leading Client Success, Account Management, or similar post-sales organizations
• Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts
• Significant experience leading global, multi-layered teams, including leaders of leaders
• Exceptional leadership presence and executive-level communication skills
• Strong commercial acumen with a clear revenue-oriented mindset
• Strong comfort working in international and cross-cultural environments
• Ability to operate effectively in complex, fast-paced, global environments
• Ability to balance strategic thinking with hands-on execution
• Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record
• Excellent stakeholder management across seniority levels and functions
• Strong data-driven decision-making and forecasting discipline