Knowledge Manager (12-month fixed term contract) (d/f/m)

Join Personio, an intelligent HR platform that helps small and medium-sized organizations streamline their HR processes. As a Knowledge Manager, you will be responsible for maintaining and improving the knowledge infrastructure that supports our Customer Experience organization. This is a hands-on, high-impact role that requires strong writing skills, experience managing a knowledge base platform, and the ability to manage multiple workstreams independently. The position is office-based, with 3 days a week required in your contracted office location.

• Own and maintain the CX knowledge base, conducting regular audits, enforcing content standards, and ensuring articles are accurate and aligned to product changes.
• Partner with subject matter experts to create, review, and govern knowledge content using consistent taxonomies and frameworks.
• Support the embedding of knowledge tools and self-service habits across CX, contributing to AI-powered knowledge initiatives.