Director of Business Operations (Patient)

Join Headway, a mission-driven company focused on increasing affordable access to mental health care. As the Director of Business Operations for the Patient Group, you will be responsible for connecting patients to the right care and partnering with them throughout their mental health journey. You will drive strategy through operational excellence, navigate tradeoffs to accelerate growth, and partner deeply with product and engineering teams. Additionally, you will build and lead a high-impact team dedicated to scaling patient acquisition and overseeing the operational strategy for core experiences, growth initiatives, and strategic partnerships.

• Architect the operational framework for the Patient Group, collaborating with cross-functional teams to shape strategy and execution plans.
• Build and implement frameworks that guide critical decision-making, facilitating high-stakes tradeoff discussions to ensure strategic alignment.
• Lead and mentor a Business Operations team, overseeing the operational strategy for patient acquisition, core experience, growth initiatives, and strategic partnerships.
• Have 10+ years of experience in Business Operations or Strategy & Operations in growth-focused roles
• Are a strategic operator, moving effortlessly between architecting long-term strategies and diving into the granular models and metrics required to hit today’s goals
• Have 5+ years of experience managing high-performing teams
• Act as a strategic orchestrator, identifying cross-functional dependencies and proactively bringing the right people together to unblock projects and ensure progress results in company-wide success
• Excel at synthesizing messy inputs into clear, compelling narratives that inform high-level decisions around resourcing, strategy, and organizational design
• Have led high-stakes, cross-functional processes, aligning senior stakeholders around priorities, tradeoffs, and timelines, especially in ambiguous or rapidly changing environments
• Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission
• Have deep product and data intuition, with the ability to define product strategy and performance metrics that drive innovation