Senior Product Designer (New Channels)

Join our team as a Senior Product Designer, where you will play a crucial role in shaping the referral-to-booking experience for patients arriving through health system partners. You will design and scale various tools and experiences, including our Booking Assistant, referrer-facing dashboards, and new intake flows. Additionally, you will create experiences for patients accessing care through employer EAP benefits, develop co-branded patient journeys and landing pages for payer partnerships, and run sustained experiments to improve conversion rates. You should thrive in ambiguity, communicate design decisions effectively, have a strong product strategy instinct, be fluent in experimentation, and be excited to work in an AI-native design environment.

• Design and scale the referral-to-booking experience for patients arriving through health system partners, including the Booking Assistant tool and referrer-facing dashboards.
• Create co-branded patient journeys and landing pages for payer partnerships, improving provider directory discoverability and optimizing conversion.
• Run sustained, multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients, using customer insights to shape product strategy.
• You thrive in ambiguity. "Figure out what to build" energizes you more than "make this look better."
• You communicate design decisions to non-design stakeholders (BD, Ops, partner teams) with ease, and you've used prototypes as persuasion tools
• You bring product strategy instinct, not just design craft. You proactively shape what to build based on customer insights, not just execute what PM hands you
• You're fluent in experimentation. You've run multi-sprint experiment arcs with real conversion and retention metrics, and you treat negative results as learning
• You're excited to work in an AI-native design environment. Our team prototypes in MagicPatterns, Cursor, and Claude Code, with working demos as the primary artifact
• You've designed consumer experiences within B2B2C or platform constraints. You know how to make a third-party handoff feel native and trustworthy