Staff Product Manager (Pricing)

Join our Core Insurance Product team as a Staff Product Manager (Pricing). You will be responsible for the end-to-end flow of claim submission through payment receipt and reconciliation, directly impacting company growth and user satisfaction. You will partner closely with Engineering, Data, Operations, and Finance to tackle complex technical challenges and build tools and user experiences that scale with our rapidly growing provider network. You will also lead cross-team initiatives to reduce errors and improve accuracy, and build internal tools to empower our Operations team.

• Ownership of the end-to-end flow from claim submission through payment receipt and reconciliation, ensuring seamless experiences for providers and patients.
• Development and execution of the strategy and roadmap for core insurance platforms, driving down loss and directly impacting company revenue and user satisfaction.
• Collaboration with cross-functional teams to tackle complex technical challenges in the insurance platform, building tools and user experiences that scale with the provider network.
• End-to-end funnel ownership: You have a track record of mapping and improving complete customer journeys — from the moment a patient books or a provider submits a claim, through to final resolution. You identify where patients and providers fall off, experience friction, or receive unexpected outcomes, and you build the systems and workflows to fix it at scale
• Platform and processing experience: You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
• Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability
• Cross-functional leadership: You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs
• Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support)
• Technical depth: You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data. Familiarity with AI/ML applications — such as predictive denial models, anomaly detection, or intelligent triage — is a strong plus
• Analytical mindset: You can extract insights from complex data, identify patterns in business performance, and use metrics to drive product decisions and process improvements