Customer Care Agent (Native Spanish speaker with Portuguese, Porsche Digital Customer Relations Hub)

Join Porsche's Customer Relations Hub in Barcelona as a Customer Care Agent. As a native Spanish speaker with proficiency in Portuguese, you will provide excellent customer support, represent our products and services, and contribute to the development of the Customer Relations Hub. You will be the first point of contact for customers from the Iberian market and ensure a positive experience that meets our quality standards. Experience in luxury customer service and the automotive industry is preferred.

• Proporcionar un excelente soporte al cliente al entregar información clara y precisa, asegurando que cada cliente tenga una experiencia fluida y positiva.
• Representar los productos y servicios de Porsche, siendo el primer punto de contacto para los clientes del mercado ibérico.
• Utilizar habilidades de comunicación para ayudar a los clientes con una amplia variedad de problemas, asegurando que tengan una experiencia positiva que cumpla con nuestros estándares de calidad.
• Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsche's customer service
• Native level of Spanish with a proficient level of English and Portuguese
• Experience in luxury Customer Service Experience with a CRM (e.g. SAP, Salesforce or any other)
• Ability to quickly understand customer's needs, with an empathetic and problem-solving mindset
• Excellent verbal and written communication skills
• Experience working in the automotive industry