Head of Engagement Management

Join Scale AI as the Head of Engagement Management, where you will lead account management and growth strategy for strategic GenAI customers. You will manage a team of Engagement Managers, build deep relationships with key customer contacts, and identify new demand generation opportunities. This role requires a technical foundation, proven judgment in client-facing settings, and a track record of building and leading strong teams.

• Own account management and growth strategy for strategic GenAI customers, working across teams to develop growth plans.
• Manage a team of Engagement Managers, overseeing their work across project oversight, tracking, escalation, and customer relationship management.
• Build deep relationships with important customer contacts, navigate challenging conversations, and drive exceptional customer outcomes.
• The ideal candidate pairs a technical foundation with proven judgment in high-stakes, client-facing settings, and brings a track record of building and leading strong teams
• Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management itself8
• Demonstrated ownership of account growth — building new relationships and expanding existing accounts against commercial targets
• 6+ years in a technical product/program management, customer success, and/or consulting role, including significant customer ownership in B2B environments
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• 2+ years managing a team, with a track record of hiring, developing, and retaining strong performers
• A technical foundation (academic or professional exposure to CS, Engineering, Economics, Statistics, or another STEM field) and a deep understanding of the ML training lifecycle
• A graduate degree (PhD, MS) or research experience in a STEM field
• Experience at a frontier lab or a company developing foundational models, or a technical leadership role at a high-growth AI company
• Experience scaling a customer-facing or delivery function (process, tooling, or team build-out)