Senior Product Manager (Care Delivery)

Join Grow, a mental health care company, as a Senior Product Manager. You will be responsible for improving the initial stages of care delivery, ensuring both clients and providers are prepared for their first session and that booking the second session is seamless. You will develop a multi-quarter roadmap, analyze data, and drive the analysis to link provider behaviors with business output metrics. The role offers a range of benefits, including a learning stipend, mental health breaks, unlimited PTO, and a remote office setup stipend.

• Develop the multi-quarter roadmap that makes high quality of care the default experience on Grow, and then build the feedback mechanisms that keep providers improving over time.
• Analyze data and conduct user research to understand what separates high-retaining providers from low-retaining ones, and what causes clients to drop out of care.
• Drive the analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates).
• Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity
• 5+ years of product management experience
• Deep empathy for users, with good intuition on what drives human behavior and how to design around it
• A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams
• Experience with two-sided marketplaces, where you have to balance provider and client incentives simultaneously
• Genuine interest in behavioral science, psychology, or health coaching — anything that gives you insight into what actually changes behavior/outcomes
• Experience with early-stage or ambiguous problem spaces where you had to build the roadmap from scratch rather than inherit one
• Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings