Staff Product Manager (Patient Experience, Payments)

Join Grow, a mental health care company, as a Staff Product Manager for the Payments Experience team. In this role, you will define the product vision, lead the roadmap, and create a best-in-class experience for clients navigating insurance and payments. You will collaborate cross-functionally, launch impactful features, and contribute to client retention and experience. Enjoy benefits such as unlimited PTO, a remote office setup stipend, and a wellness stipend.

• Definir la visión del producto y liderar la hoja de ruta para transformar la experiencia de pagos en atención médica.
• Colaborar de manera transversal con equipos de diseño, ingeniería, datos y operaciones para definir lo que significa una experiencia de pago de clase mundial.
• Identificar oportunidades de mejora en la experiencia de pagos en relación con el seguro y los pagos, y lanzar características con un impacto significativo en la retención y experiencia del cliente.
• Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings
• Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment
• Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges
• Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs
• Excellent communication skills with the ability to influence across levels
• User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions
• A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle
• Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area
• Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact
• If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings