Customer Success Manager

Join Firefly, a leading advertising technology company, as a Customer Success Manager. In this role, you will manage the full campaign life cycle, lead RFP strategy sessions, partner with the sales team on new business opportunities, and cultivate relationships with existing clients. You will also oversee the successful delivery of advertising campaigns and provide valuable insights and recommendations to clients. The ideal candidate will have experience in sales planning or after sales support, a strong understanding of out-of-home and/or digital advertising, and excellent communication skills.

• Gestionar el ciclo de vida completo de las campañas, desde la planificación hasta la entrega final.
• Colaborar con el equipo de ventas en oportunidades de nuevos negocios, recomendando ideas y estrategias de campaña.
• Cultivar relaciones con clientes existentes para maximizar la satisfacción, retención y crecimiento.
• Experience working with sales leadership, marketing, operations, product and creative partners
• Demonstrate a repertoire of skills such as scheduling, prioritizing, organizing, planning, problem solving, decision-making, financial savvy, attention to detail and follow through
• History of effective cross-functional collaboration across multiple office locations
• Ability to understand products and effectively identify how it can provide value to a prospective customer
• Ability to successfully work under tight project deadlines
• Programmatic advertising experience is a plus
• Comfortable in a fast-paced sales-driven work environment
• Sales planning or after sales support experience,
• Ability to cultivate a “story” to describe in our proposals how Firefly’s products will meet or exceed client’s advertising goals Highly organized and detail-oriented self-starter with proven problem solving skills
• Understanding of out-of-home and/or digital advertising
• Excellent written and verbal communication skills