Customer Success Specialist

Join our team as a Customer Success Specialist, where you will support the full campaign lifecycle, from planning and execution to post-campaign analysis. You will work closely with Sales, Customer Success Managers, and Revenue Operations to deliver seamless client experiences. This role is ideal for those looking to develop into a future seller, offering hands-on exposure to the full revenue cycle, proposal development, and direct collaboration with Account Executives and sales leadership.

• Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis, ensuring seamless campaign delivery.
• Assist in RFP development, proposal creation, and campaign strategy, while providing day-to-day client support and building strong relationship management skills.
• Analyze campaign performance and contribute to client-facing insights and recommendations, identifying opportunities for account growth and supporting upsell/cross-sell initiatives.
• Ideal candidates are detail-oriented, collaborative, and eager to grow within a fast-paced advertising environment
• They bring strong communication skills, a client-first mindset, and a genuine interest in building a foundation across campaign management, client services, and sales strategy
• Strong communication skills and confidence interacting with clients
• Interest in developing client-facing relationship management and sales support experience
• Understanding of digital and/or out-of-home advertising is a plus
• Comfortable in a fast-paced, revenue-driven environment
• Proactive, curious, and eager to learn both operational and client-facing aspects of the business
• Programmatic advertising experience is a plus
• 0–3 years of experience in customer success, sales support, account management, or similar roles
• Strong problem-solving skills and collaborative mindset
• Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Interest in pursuing a career in sales and becoming an Account Executive is preferred