B2B Support Specialist

Join Tibber as a B2B Support Specialist, where you'll be the key contact point for our B2B customers, providing advice and support on products such as batteries, Tibber Pulse, and Bridge. You'll own complex cases, support day-to-day operations, drive cross-functional alignment, and help improve workflows for more efficient operations. Enjoy flexible work hours, a "no shoe" policy at the office, and the opportunity to work in various locations.

• Act as a key contact point for B2B customers, providing advice and support on products.
• Take ownership of complex or sensitive B2B cases, acting as an escalation point.
• Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Comfort working cross-functionally and building strong stakeholder relationships
• Clear and professional communication in Dutch and English
• Experience in B2B support, customer operations, or a similar field
• A drive to improve ways of working and support high-quality B2B operations
• Confidence in handling complex or commercially important cases
• Strong ownership, structure, and judgement
• We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply!