Customer Success Manager

Join MongoDB as a Customer Success Manager, where you will be the trusted advisor helping customers navigate their journey with our platform. You will be responsible for maximizing customer lifetime value and success for a portfolio of accounts, driving customer retention, revenue realization, and advocacy. You will build deep relationships with customers, understand their needs, and deliver measurable impact. Additionally, you will track and report progress against key business outcomes, maintain internal systems for customer insights, and amplify the voice of the customer within MongoDB.

• Maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between customers and the right resources.
• Driving customer retention, revenue realization, and advocacy by building deep relationships and understanding customer needs.
• Proactively identifying risks and ensuring deployment health by advising on best practices and operational strategies.
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes