Customer Success Manager

Join MongoDB as a Customer Success Manager, where you will be the trusted advisor helping customers navigate their journey with our platform. You will be responsible for maximizing customer lifetime value and success for a portfolio of accounts, driving customer retention, revenue realization, and advocacy. You will build deep relationships with customers, understand their needs, and deliver measurable impact. Additionally, you will amplify the voice of the customer within MongoDB and connect customers with the right internal resources.

• Maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between customers and the right resources.
• Proactively identifying risks and ensuring deployment health by advising on best practices and operational strategies, delivering optimal solutions to critical customer challenges.
• Owning elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization, and tracking and reporting progress against key business outcomes.
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes
• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product