Customer Success Manager

Join MongoDB as a Customer Success Manager, where you'll be the trusted advisor helping customers navigate their journey on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, driving customer retention, revenue realization, and advocacy. You'll build deep relationships, understand customer needs, and deliver real, measurable impact.

• Maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between customers and the right resources.
• Proactively identifying risks and ensuring deployment health by advising on best practices and operational strategies, delivering optimal solutions to critical customer challenges.
• Owning elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization, and tracking and reporting progress against key business outcomes.
• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience